Delivery & Returns

Delivery

All of our products are fulfilled and delivered by third party partners. They endeavour to produce and despatch all orders by the lead times below however these are a guide and may be affected by circumstances beyond reasonable control. If you are ordering products for a gift please allow plenty of time especially in the lead up to Christmas.
All information in this section relates to delivery to UK postcodes. Deliveries to other destinations (including the Republic of Ireland) will take longer.
If you have ordered more than one product, they may arrive separately.
Our products are bulky and do not fit through letterboxes. Please ensure that delivery can be taken for your order. In some cases where we have attempted to, but have been unable to deliver your order through means outside of our control, responsibility for redelivery and the costs involved will be borne by you.

Delivery times*

Canvases: allow up to 14 working days
Posters: allow up to 7 working days
Wallpapers: allow up to 14 working days
Glass or Acrylic Splashbacks: allow up to 21 working days
Ceramic Tiles: allow up to 14 working days
Framed Prints: allow up to 14 working days
Cushions: allow up to 14 working days
Coasters & Placemats : allow up to 14 working days
Notepads : allow up to 14 working days


* For proofed products, delivery times apply once proofs have been approved.

* Delivery times may take longer than stated at busy times such as Christmas.

Delivery Methods

Canvases: by UK Mail or by courier 

Posters: by Royal Mail/Parcel Force or by courier
Wallpapers: by Royal Mail or by courier
Framed Prints: by Royal Mail or by courier
Cushions: by Royal Mail
Placemats & Coasters: by Royal Mail
Notepads: by Royal Mail|
Tiles: by Royal Mail or by courier
Splashbacks: by courier

Courier deliveries will need to be signed for, please supply an address which will be occupied during the day Monday to Friday.

Items sent by Royal Mail.

Royal Mail delivery times are outside of our control.
Items sent by Royal Mail 1st Class cannot be tracked and although delivery is normally within 3 days, sometimes it can be longer.
Royal Mail do not classify an item as lost until 15 working days after its due date.

Delivery charges

Delivery charges are displayed alongside each product.

Delivery charges apply to each product ordered including those within a multi-product order.

If a Courier Delivery is attempted but cannot be made due to no-one being available to take the order, a further charge for delivery may apply.

Returns

All of our products are MADE TO ORDER as to the specifications you select on our website and are bespoke goods. Under Distance Selling Regulations, these goods are non-returnable and non-refundable except under certain conditions:

a) it is damaged in transit or is faulty (if so your product will be replaced free of charge)
b) it is not as specified (i.e the wrong image or the wrong product).

Please see our Terms and Conditions for full details. Please note that in placing an order you are stating that you have read, agreed and accepted these terms.

 Wallpaper products cannot be replaced or refunded where damage has been caused by the customer by not following the Hints and Tips for wallpaper hanging.